Managed IT Services for Small and Medium-sized Businesses
Epic's managed IT program, Proactive Assurance, can eliminate your technology headaches.
Do you depend on technology to maximize the efficiency of your business? Has that technology ever let you down? If you are like other businesses, you have your fair share of horror stories. Whether you have tales of downtime brought on by computer or network problems, or simply don’t like how much your organization is paying to keep your IT up and running, Epic Technologies is here to produce results. Our flat-rate, Proactive Assurance service plan will deliver enterprise-level IT support and solutions that are tailor-made to relieve all of your organization’s technology-induced pain points.
Budget Your IT
Predictable IT budgeting with a flat-rate service plan!
With our highly affordable managed IT services, you will never have to worry about the expense of repairing a network or workstation problem again. Epic provides a robust suite of IT services to help your business increase efficiency and deliver the peace of mind that goes hand-in-hand with optimal uptime. We put you in a position where technology issues won’t stand in the way of your company’s profitability. These services are provided to you on a flat-rate, easy-to-budget plan, based on your needs. This results in value for you. No matter how costly the resolution to a technology-based problem is, you still pay a flat monthly fee. This allows what would normally be a capital expense, to become an affordable operational expense. We eliminate surprise computer repair costs that will invariably result in more attractive numbers on your bottom line.
Reduce Costly Downtime
Ensure your employees can focus on their task, and not your IT!
With Epic, you don't have to stop what your doing to resolve your IT problems. Chances are, we've prevented them from happening in the first place. If trouble is brewing, our monitoring and maintenance services typically detect them before they can escalate. It all means that with Epic serving as your IT department, your team can focus on moving the core mission of your business forward and avoid the interruption that comes with prolonged downtimes. .
We deliver efficiency! Things like patching your workstations or updating your software are done outside of regular business hours to minimize their impact on your team and ensure your workstations are ready to go when your staff arrives for work.
We are always there for you.
We all know that catastrophes can happen at anytime. What do you do if you’re having a network issue and your administrator called out sick for the day? It's going to cost you in downtime!
With Proactive Assurance, Epic is always here for you, 24 hours a day, 7 days a week, 365 days per year. We live answer all calls during regular business hours and have a technician on call for after hours emergencies. We offer a Service Level Agreement with every support plan that spells out our response goals to support requests. In reality, we typically far exceed our own goals for responsiveness and resolve about 80 percent of all service requests within the first 15 minutes.
With Epic's managed IT services and support, we wholeheartedly believe that you will see the value in our services and it's impact on your own operational efficiency. Our services pay for ourselves in terms of uptime, productivity improvements for your team, and reduced costs from running a more efficient technology platform.
Proactive Assurance is actually a "suite" of IT support services that work in unison ot create a wholistic approach to managing your technology. Some of these component services include:
- Remote Monitoring and Maintenance
- Comprehensive IT Support
- Vendor Management
- Security Solutions
- Help Desk with Experienced Technicians
As a Epic Technologies partner, you'll experience efficient and high-quality IT consulting and support.
Feel free to look around our site. If you would like more information about our Proactive Assurance managed IT services, please take a moment to fill out the form on the page or give us a call at (877) 384-3742.