Solutions for the Information Age
Epic's managed IT program, Proactive Assurance, can eliminate your technology headaches.
Do you depend on technology to maximize the efficiency of your business? Has that technology ever let you down? If you are like other businesses, you have your fair share of horror stories. Whether you have tales of downtime brought on by computer or network problems, or simply don’t like how much your organization is paying to keep your IT up and running, Epic Technologies is here to produce results. Our flat-rate, Proactive Assurance service plan will deliver enterprise-level IT support and solutions that are tailor-made to relieve all of your organization’s technology-induced pain points.
24/7 Help Desk
Keep downtime from plaguing your business’ operational efficiency.
Epic Technologies is a one-stop shop for all of your organization's IT support needs. Properly-functioning information technology is essential to the success of every business. When that IT isn’t working as it should, it can create a number of issues for your employees, and ultimately your business’ ability to complete projects, create revenue, and sustain efficient operations.
Remote Monitoring and Maintenance - A Cost Effective Solution to Proactive Network Security
Easily monitor and maintain your organization’s infrastructure.
Have you ever been stuck in a technological bind caused by a flaw in your business’s network security? Organizations who aren’t prepared for the constant upkeep that a computing network demands will quickly find themselves overwhelmed.
Despite the difficulties that come with technology management, maintenance is an absolutely vital role that must be fulfilled in order to get the most from your hardware and software. The Remote Monitoring and Maintenance solution included in Epic's Proactive Assurance program is designed to remediate these issues and make them more affordable than ever before.
Professional Server Support - Proactively Protect Your Central Infrastructure
Aggressively Mitigate Potential Threats with Tennessee’s Most Proficient Technicians on Your Side
Your servers are the center of your organization’s computing infrastructure, and need special attention to keep your operations humming and moving efficiently. Epic Technologies offers comprehensive support for all of your organization’s IT, but specializes in remote and on-site server management and remediation services. Our knowledgeable and experienced technicians monitor and manage your servers, ensuring that they run efficiently and aren’t exposed to threats that could put your organization at risk. We provide this service as part of our monthly flat rate support program called Proactive Assurance. It eliminates the per-incident charges that would normally hinder your organization’s overall ability to remain profitable.
Desktop Monitoring and Management
Manage desktop endpoints with ease.
Overtime, workstations have a tendency to slow down as they become saddled with a mishmash of software patches, spyware, corrupt files, user configuration preferences and other issues. Users complain about having a "slow computer", but what's really at the heart of their issue? Is it hardware? Is it software? Technology isn’t cheap, and you need to keep your workstations running in proper working order to maximize the return on your investment.
Epic includes a Desktop Monitoring and Maintenance solution as part of our Proactive Assurance service that’s designed to detect problems and give you insights into how each workstation is running. By taking a proactive stance against common hardware and software ailments, you can effectively prolong the life cycle of your organization’s technology and maximize your ROI.
Employ Us as Your Company's Virtual CIO
An IT consultant with your company's best interest in mind.
We understand the technology-latent issues that keep you up at night. You may have questions such as, "How will I grow my business while minimizing expenses?", or, "How will I protect my data from situations like natural disasters and all the malicious entities out there?" You aren't alone. Many business owners and executives at small and midsized businesses are tearing their hair out trying to come up with solutions for some of the most frustrating and time-consuming issues their company faces. At Epic Technologies we deal in solutions!
Epic Technologies's IT Consulting Services
Providing thorough and complete IT roadmaps for small and midsized companies in the Middle and East Tennessee area.
Small and mid-sized businesses need to be efficient to be competitive. At Epic Technologies, we deal in efficiency. We provide comprehensive IT Consulting services to companies that are looking to leverage their company's IT into higher degrees of productivity, and ultimately, profitability.
Thorough Infrastructure Services
Building an IT Infrastructure from the Ground Up
Organizational difficulties that businesses have with their IT infrastructure often leave them with difficulties and deficits that hinder overall operational effectiveness. For this reason companies need to have a strategy in place when setting up their business’ computing infrastructure. When searching for the right company to help you set up and manage your IT infrastructure, you have to take into account the company’s competence in keeping your office organized.
When you don’t have coverage, it’s dangerous to go alone.
You understand that technology is critical to your company’s success, but does your technology get the attention it deserves? If your in-house IT staff is overburdened with support work, they may find it difficult to keep up. This, in turn, puts the average employee in an unenviable position of having to troubleshoot the various common issues that plague the use of their technology.