|
Epic's Managed Services product lines allow companies of all sizes to obtain the technical support and computing resources in a configuration that best fits their business. Under brands such as Proactive Assurance, Epic offers bundles of products and services that bring all of the essential components of systems management together so that clients can easily address all of their technology needs and then be free to focus on their core business. “Managed Services” are simply the delivery and management of network-based services, applications, and equipment to organizations for fixed monthly fees. Epic can provide network monitoring, preventative maintenance services, hardware and software rentals, and on site or remote technical support in Proactive Assurance bundles or plans that give you enterprise-class support at small business prices. |
|
Epic's National Services network includes more than 660 service centers across the United States and its territories. Through our National Help Desk we can dispatch onsite engineers in as little as four hours almost anywhere in the country. Each service center is under direct contract with Epic and we never make use of 3rd party service centers so we can maintain control of the ticket. Clients have access into Epic’s management systems via a web portal that allows them to enter, track, and review the status of service tickets at any point in time.