About Proactive Assurance
Epic's Proactive Assurance service represents the next evolution in the IT support
world. Now your organization can:
- Regain budgetary control over your technology and support costs,
- Improve system uptime and reliability,
- Detect issues before they become problems,
- Access real time help desk services,
- Improve network security, and
- Many other benefits...
It all adds up to improved employee productivity and a healthier bottom line for
your company.
What is Proactive Assurance?
Proactive Assurance is a family of "managed service" plans offered exclusively by
Epic Technologies. "Managed service" means that Epic assumes the responsibility
for continuously monitoring and/or maintaining your systems so you can focus on
your core business.
View brochure »
How does it work?
We start by placing a Proactive Assurance "sensor" on your network to monitor every
aspect of your technology environment. You customize the features and level of service
received based upon the unique needs of your organization. The plans are progressive
in the sense that they range from a simple monitoring-only service (Proactive Alert)
up to an all-inclusive fixed-fee option (Proactive Partner) for all of your maintenance
and support. You can place servers on one plan, PC's on another, and printers on
yet another plan so you get just the level of support you need on each type of equipment.
Plans are available in 1, 2, or 3 year terms.
Four Plans - One Solution for You
Every company is different and faces different challenges to maintaining their systems.
That is why Epic offers four different plans to choose from to ensure the best fit
between our services and your company's requirements. Click on the plan below for
additional information:
Need help deciding which one is right for you? Consult our Feature Comparison Matrix »