National Services Network
The world is truly becoming a smaller place. Multi-site and multi-state organizations
are becoming a more common reality. If you find yourself in this situation, know
that Epic's National Services Network (NSN) will support you and deliver our full
range of services almost anywhere in the United States. Support every office like
it's your "main" office by giving them the tools and support resources that they
need to maximize their contribution to your bottom line.
Wherever You Need Us
With more than 650 service centers across the United States and its territories,
Epic truly has the ability to deliver a national support solution. Through our National
Help Desk, we can dispatch onsite engineers in as little as four hours to almost
anywhere in the United States. Each service center is under direct contract with
Epic. We never make use of third-party service centers, so we maintain control of
the project or service ticket. You get centralized management and consistent service
every time.
Whenever You Need Us
Epic will be there when you need us. Whether it's an implementation we're planning
together weeks or months in advance or that emergency service ticket in the remote
parts of the United States, you can count on us to honor our commitments. We even
give you the ability to monitor the status of each project or service request via
our web-based Client Portal where you can enter, track, and review the status of
service tickets at any point in time.
For Whatever You Need
The scope of our National Service projects really varies from client to client.
Here's a taste of what we've offered some our customers:
- United States Government — Long-term subcontractor for all 2,600 USDA offices across
the country. We support and repair servers and printers in each office with an average
closing time of 11 business hours.
- 6th Largest Phone Company in United States — We managed DSL installation services
for a major telecom carrier across 15 states in a coast-to-coast relationship.
- Different Ambulatory Surgical Companies — We deployed dozens of communications systems
for three different ambulatory surgical companies. These are large projects involving
the cabling, phone systems, data network, and nurse calls systems in each facility.
- Medium-sized Financial Services Company — We built and maintain a large telecom
system and data network for a publicly traded financial services company across
six states.
Ask us about National Services Network today!