C-TAP: Frequently Asked Questions
What happens if I need to add some additional stations or applications in a couple
of years?
Under the C-TAP program we simply add the additional stations and there is no change
in your monthly payment. We simply ask that you extend the term of our relationship
by a little to help us recover that cost. The bottom line is that you can add the
technology you need without impacting your monthly budget.
Everyone else is showing me a cash price for their system. What will your system
cost?
We need to clarify if you are asking about "price" or "cost". Our competitors may
be showing you their "price" for a system, but that doesn't really represent what
that system will truly cost you over its useful life. How much will they charge
you for unlimited moves, adds, and changes to the system? How much will they charge
you for unlimited training? How much will they charge you for unlimited repairs
to the system, or software updates, or preventative maintenance work, or carrier
support issues? The reality is that their "price" is usually less than half of the
total cost of owning that system. C-TAP on the other hand is designed to give you
a true fixed-cost of ownership for this system for the next 5 years. We can promise
you that if you ask them to quote on an apples to apples basis, we are the lowest
cost provider of technology in the market.
What does "unlimited" mean when you say unlimited training, unlimited support, etc.?
Just what you think it means. We will provide you with all of the support you need
in term s of maintaining, making programming changes, and training your users. Your
business will evolve over the next 5 years and we make sure that the system evolves
with you to maximize its effectiveness for your business.
What happens at the end of the term for the agreement? Who owns the system?
We answer that question with a question. What do you want to happen? Technology
is changing faster than ever. In 5 years, today's phone systems will seem obsolete
when compared to what will be available then. If you want to continue the C-TAP
program, we will come in and replace your system and upgrade you again. If you would
prefer to own the system after 5 years, we can do that as well (note that this does
change the tax implications of the C-TAP program and you may want your financial
advisor to help make that decision).
Is C-TAP really just a fancy lease?
Not really. C-TAP is a technology solution where we provide the hardware and service
needed to create a state of the art communications system that is finely tuned to
your unique business environment. Think of it like a cellular phone plan. With a
cellular system, you often receive the phone for free or for a nominal fee and what
you really need and are paying for is the service plan that goes with that phone.
After a period of time, you expect to be able to get a new phone and continue in
your service relationship. This is precisely how the C-TAP program works.
How will C-TAP appear on our financial statements?
You will need to check with your financial advisors, but most organizations are
able to treat the C-TAP program as an "operating lease". That means that they can
expense it in total each month and it does not need to appear as an obligation on
the balance sheet.
C-TAP Program
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