Did you know...

...that you may already be paying for your new phone system? That's right, we often find enough savings in your current phone bills to more than pay for an entire new system.

Imagine having a state of the art system with all of its productivity and customer service benefits for what you are already paying. Learn More »

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C-TAP Program Benefits

  • Unlimited system repair labor
  • Priority call in line to the Partnership Operations Center
  • Priority position in service queue for all work
  • Guaranteed response times (4 hrs Emergency; Regular – Next Bus Day)
  • 24 x 7 Emergency on-call repair service
  • No trip fees for covered service calls
  • Priority scheduling of all Move/Add/Change requests
  • No charge for no-trouble-found tickets
  • Web-based portal to place and monitor service requests
  • Unlimited MAC labor
  • Waiver of the 5 Star Warranty deductible
  • Guaranteed advanced replacement on parts in warranty
  • Unlimited designation / key strips as needed
  • Unlimited replacement handset cords as needed
  • Annual after-hours scheduled preventative maintenance visit
  • Annual system backup
  • Annual review of system alarms
  • Unlimited software updates for covered equipment
  • Unlimited end user training at the covered address
  • Unlimited operator training
  • Unlimited basic administrative training
  • Unlimited user guides
  • Unlimited access to Epic's web-based training sessions
  • Carrier line quality / repair support issues (not including new circuits)
  • Carrier bill reconciliation
  • Annual local and long distance audits
  • No escalation for multi-year contracts
  • Unlimited consulting / project planning for additions
  • Semi-annual feature / productivity review

Plus Technology Refresh!

Ask us about C-TAP today!